Help & documentation
Guides, references and troubleshooting for TDesk.

Getting a phone number

Order a number from the FreeVoIP shop. There are three types — pick by what your callers expect and what it costs them to call you.

Number types

  • Local DID — a geographic UK number (a local area code). Familiar and trusted for a local presence.
  • FreeFone — 0800 / 0808 numbers, free for your callers to ring.
  • Non-Geo — 03 numbers (0300/0330/0343/0370…), charged at standard landline rates, not tied to a location.

Ordering

  1. Open the number type you want and choose the country/area — the price shows as you pick.
  2. On the order page you confirm the country and number type in the summary.
  3. Choose existing customer (just your email) or new customer (the full signup form), then pay by card or PayPal.
  4. Once set up, the number appears in your My VoIP → Numbers tab, where you route it to a line or feature.

A number carries a small monthly fee (charged from your balance); calls are billed separately per minute. See Balance & billing.