Help & documentation
Guides, references and troubleshooting for TDesk.

Orders

Every purchase through your storefront becomes an order under Ecommerce → Orders.

The orders list

Each row shows:

  • Customer — who placed it.
  • Items — how many items in the order.
  • Total — the order value (VAT-inclusive).
  • Payment — which gateway took payment (Stripe / PayPal) and its state.
  • Status — where the order is in its lifecycle.
  • Date — when it was placed.

Working an order

  1. Click View on an order to see its full detail — line items, quantities, totals and the customer.
  2. Use the status to track fulfilment.

Orders are linked to your shop customers. The newest orders also appear on the Overview.