Site not loading

Quick checklist when your site won't load.

503 / Bad Gateway

Usually a PHP error. Check the error log at /srv/customers/CUS-XXXXX/{domain}/logs/php-fpm.log via the file manager. Common culprits: syntax error, fatal error, out-of-memory, missing extension.

404 on everything

Either the document root is empty, or your .htaccess-equivalent nginx config is misrouting. For WordPress, look for a missing pretty-permalink rewrite. For Laravel, look for a missing try_files block.

Site shows the TDesk placeholder

Your domain was provisioned but you haven't uploaded any site files yet. Upload your site.

Connection refused / can't reach the server

Usually DNS not pointing at TDesk yet. Confirm with:

dig yourdomain.com +short

The result should match the TDesk web IP shown on the Domain detail page. If it doesn't, fix your nameservers at your registrar.

When in doubt

Email support@tdesk.uk with the domain name and a description of what's happening. We can see your jobs, your error logs, your nginx config — usually we can diagnose in minutes.