Managing your VoIP (My VoIP)

My VoIP (Communications → VoIP, or the VoIP entry in your Services) is your control panel for lines, numbers and calls. It's organised into tabs.

Balance & summary cards

At the top, colour cards show your balance, number of SIP lines, numbers, calls and minutes in the last 30 days.

Lines

• Add / delete SIP sub-accounts (extra lines), up to your plan's allowance.
• Caller ID — set the outbound number shown to people you call (needed for national rates).
• Codecs — choose the audio codecs the line allows.
• Music on hold, voicemail, internal extensions, and toggles like call recording and transcription.

Numbers

• See your numbers and route each to a line or feature.
• Cancel a number you no longer need.
• Order a number — jumps to the FreeVoIP numbers shop.

Calls

Your recent call history (CDR) — who, where, when and how long.

Advanced

A link through to the full advanced portal for deeper call-flow features (IVR menus, ring groups, call queues, time-based routing, phonebook).