Two-factor authentication

TOTP-based 2FA is available on every account, strongly recommended for resellers and anyone whose panel access matters.

Enabling 2FA

1. Go to Settings → Security
2. Click Enable 2FA
3. Scan the QR code with Google Authenticator, Authy, 1Password, or any TOTP app
4. Enter the 6-digit code to confirm
5. Save the recovery codes somewhere safe — you'll need them if you lose your phone

Logging in with 2FA

After your password, you'll be asked for the 6-digit code from your authenticator app. The code rotates every 30 seconds.

Lost your phone?

Sign in with a recovery code instead. Each recovery code works once; you have 10. Once you're signed in, immediately re-enrol 2FA on a new device and generate fresh recovery codes.

If you're completely locked out

Email support@tdesk.uk from the email address on the account. We'll verify your identity and reset 2FA on your account.